TRACKSIDE SYSTEMS

SUPPORT

We're here to help you succeed!

If you are trying to figure out how to do something on your Trackside site, first check out the “How To”!

OFFICE HOURS:

Monday – Friday | 9:00am – 4:00pm EST

Special times for meetings/training available outside of these hours by appointment.

Emergency Support 24/7

For non-urgent items use contact@tracksideapp.com to open a ticket. Opening a ticket is the best way to reach support, as this is monitored by multiple members of our team.

For time-sensitive but not urgent, call us at 330-754-3364.

For AFTER-HOUR emergencies, use the emergency support procedure which simultaneously notifies multiple members of our team using various methods of communication.

Please do NOT use individual cell phone numbers/text messages for our team if you have an emergency, as we maintain a formal on-call rotation to share the responsibility and provide the best possible service for customers. Plus we like to let people take a weekend off or have a vacation 🙂

This service is reserved specifically for issues occurring outside of business hours that affect your ability to complete sales or conduct an events. If emergency support is used for non-emergency issues, a minimum $150 charge will be applied to your account. There is no charge for emergency support for issues that are a legitimate emergency.

AFTER-HOURS EMERGENCY SUPPORT:

Call 330-754-3364
Press 1 for Trackside Systems
Press 2 for Support
Press 3 for after-hours emergency support
You will be prompted to enter your emergency support code (which was sent to you separately)
You will most likely reach a person, but if you don’t – please leave a detailed voicemail about the issue you are having!